It will remain operable for customers using other browsers but the timing for when those browsers change (thus rendering it inoperable) is unknown and out of our control.Īs of August 13, 2021, Mail Merge in Salesforce Classic works with Firefox and Internet Explorer browsers because they have not made the same security updates as Google Chrome and Microsoft Edge have made. For customers already using Mail Merge, it is currently inoperable using Google Chrome v91 and Microsoft Edge. The product retirement is effective immediately. A cost/benefit analysis of updating the product resulted in the decision to retire it. We expect other browsers to quickly follow suit. These browser security settings, which cannot be changed, make Mail Merge in its current form inoperable. Why have we made this decision?Īs of June 2021, Mail Merge is no longer compatible with browser security introduced into Google Chrome v91 and Microsoft Edge. This impacts all the existing Conga Composer customers who are utilizing the Mail Merge product (which is an add-on to Conga Composer). As with any product end-of-life, this decision was thoroughly vetted and determined to be the best move forward for Conga, our customers, and our partners. As times change and other products are created, it is important for us to consider which products to continue supporting and which to make the tough decision to retire.Īfter many years of a successful Mail Merge product in the market, we have decided to officially retire the Mail Merge product.

It was the original product that brought about the creation of our company and Conga Composer. Mail Merge holds a special place in the hearts of all of us. As a technology developer and provider, we understand that technology evolution allows our customers to establish and maintain competitive advantages, achieve operational efficiencies, and provide superior customer service. Conga is committed to providing the highest quality products and services to our customers.

Mailmerge